Q. How do I clean Scentsy wax out of my carpet or off my walls?
A. Accidents happen! To clean Scentsy out of carpet, furniture, walls and more, simply set your iron to warm, put a paper towel or paper bag over the mess and iron over the top. The iron will warm the wax which will then absorb into the paper. You can also try the same method using a hair dryer.
Q. Which LIGHT BULB goes with which warmer?
A. Plug-in warmers require 15-watt Scentsy light bulbs which you can buy HERE. Mid-size and premium mid-size warmers require a 20-watt Scentsy light bulb which you can buy HERE. Full-size and premium full-size wamers require a 25-watt Scentsy light bulb which you can buy HERE.
Q. How long will Scentsy Candle Bars last?
A. Scentsy bars last a minimum of 80 hours. However some fragrances have lasted longer. It
depends on the strength of the fragrance. Personally, I've found I get about 8 -24 hours out of one Scentsy cube which means I get 64 - 192 hours out of a bar.
Q. How hot does the wax get when warmed?
A. The wax will get to just above body temperature, so it won’t burn or harm anyone.
Q. How do I clean the wax out of the Scentsy warmer?
A. While the wax is warmed and melted, pour it back into its original container if there is
scent left or into a lined garbage can if the scent is used up. While the cup is still warm,
wipe it out with a paper towel. In some warmers you can carefully pry the cold, solid wax out of the warmer with a knife or similar device. Please use CAUTION to not harm yourself or damage the warmer! For plug in warmers, try the Grab Tabs!!
Q. Does the Scentsy warmer come with a light bulb?
A. Yes, all warmers include a light bulb with purchase.
Q. Where do I buy replacement Scentsy light bulbs?
A. You can buy them at your local hardware store (make sure the wattages match exactly!) or you can buy them directly through me.
Q. Why isn't my Scentsy wax melting?
A. Did you recently replace the bulb with a store-bought one? Make sure you matched the wattage exactly!! (25 watt for Full-Size, 20 watt for Mid-Size and 15 watt for Plug-In). Click the lightbulb button at the top of this section to purchase official Scentsy lightbulbs!
Q. How long can I leave my Scentsy warmer on?
A. As long as you feel comfortable leaving it on. Think of it as a lamp, I leave mine on all day at work and all evening when I get home.
Q. What does Scentsy use to create the scents?
A. Scentsy uses high quality essential oils in their Scentsy bars. That's what the "authentic" in Scentsy is all about!
Q. It looks like there's nothing in my Travel Tin?
A. Travel Tins are filled with a very thin layer of clear solid-like gel. The Travel Tins don't give off a lot of fragrance because they are meant for small places like purses and gym bags.
Q. Do Travel Tins come in all fragrances?
A. No, travel tins only come in 29 scents. See them here!
Q. My Scentsy doesn't smell?
A. Some scents are really subtle. Try using several cubes! The best way to experience Scentsy is to always use fresh cubes - simply adding more cubes can dilute the fragrance.
Q. My Scent Circle ran out of fragrance!
A. Refresh it by spraying it with the same Room Spray!
Q. Do I pay S/H?
A. If your order/party reaches $150, there is no S/H if it's shipped to
the me (and then hand delivered to you!). Please contact me to place an order like this. Otherwise, shipping is $5 for orders under $50 and 10% of the purchase price for orders above $50.
Q. Can I have my Scentsy order shipped directly to me or to someone else?
A. Absolutely! You can ship Scentsy to anywhere you would like, you just pay S/H.
Q. Do I pay tax on s/h? How much is tax?
A. No. Just on the product amount. Tax is calculated based on where it's shipped to. When shipped to me, tax is 8.25%.
Q. How long until delivery?
A. Scentsy shipments will come within 10 business days.
Q. Can I replace just the top part of my Plug-In warmer?
A. Not at this time. Currently you can only replace the bottom portion. If the ceramic top breaks, you will have to purchase a new one.
Q. Can I replace just the bottom part of my Plug-In warmer?
A. Yes! You can replace the plug portion of your Plug-In warmer by clicking here.
Q. The top of my Scentsy warmer broke! Can I get a replacement part?
A. Absolutely! You can buy just the piece you need here.